transforming patient access in primary care

What we do

We transform patient access to primary care through the use of digital technologies and business change.

We enable providers to manage increasing patient demand on the same day, with the correct resource, whist reducing Did Not Attends (DNAs) and freeing up clinical capacity. In turn, patients benefit from more modern, convenient ways to access their primary care services via the phone, remote consultation, the web or face-to-face, increasing their choice and reducing waiting times.

We believe successful programmes with visible benefits can only be achieved by changing to new models of care. That's why our service includes a managed business transformation programme to embed our patient-centered digital technologies and transition organisations into new ways of working.

What we do

DLS Access

DLS Access provides a single point of access into primary care.

A combination of patient-centered digital infrastructure and business change deliver new, modern, digital models of care that can scale to support multi-sites and multi-disciplines.

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Delivering technology and change within healthcare is challenging and complex. With experience in the delivery of at scale technology enabled transformational change programmes within the healthcare sector, we help our clients define clear, actionable strategies, which to respond to their business challenges.

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What we do

Who do we work with?

We work with primary care providers, new models of care and CCGs who are looking to better manage their patient demand across multi-sites, federated models and local populations using one single point of access to services.

Who are we?

We are a people business. Whatever the level of service our clients require, we provide people who listen, people who innovate and people who are dedicated to making a difference.

The Team

Our award-winning team combines expertise from a wide range of professional disciplines including business transformation, digital technology, user-centred design, project management, marketing, content creation or social media.

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Where are we?


Digital Life Sciences
Waterloo House
20 Waterloo Street
B2 5TB

Tel: 0121 663 0300

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