We work with primary care organisations to help you extend access to your services and offer more complete and integrated care.
We do this by working with groups of GP practices to create DLS Access, a Health Hub that connects patients with their doctors and enables care to be delivered digitally. Patients contact the Hub using a telephone, website or app. Doctors call them back within an hour by phone or by Skype. In 70 per cent of cases, this is all the patient needs. The rest are offered a same-day face-to-face appointment. This efficiency makes it possible to offer services 8am-8pm and at weekends where required.
We work with acute healthcare providers to improve care and efficiency through creating digital pathways using our DLS Prescribe service. Specialists can prescribe videos to patients, explaining their condition, introducing them to the team, featuring other patients with the same condition or explaining how to selfcare. These videos, often featuring themselves, are sent to patients with a personal message through email and have been proven to improve the quality of consultations with patients see specialists face to face.
We consult with local authorities to help them deliver social care in more efficient and integrated ways.
We can provide an eDaybook, an online version of the paper Day book used by domiciliary carers. The eDaybook enables the carer to keep a record of every visit so that the family, friends and other health professional can know what is happening in a clients care. By being online it means carers can look at the record before they knock on the door. It makes it easier to share.
We are consulting with local authorities on how health and social care systems can be joined up to deliver on Better Care Fund and Digital First objectives. We are working to develop a new model of care provider, which helps to keep people well in their homes and communities and develop co-commissioned health and social care models.
Our vision is for city-wide Access hubs which house multi-disciplinary teams from primary care, community, mental health, local authority and acute organisations to provide one point of contact for citizens to their health and social care needs outside hospital.