How we can help you

In whatever way you provide care, whether that be in a primary or acute setting or through social services or local authorities, we can help you transform your services.

In a primary care setting

We work with primary care organisations to help you extend access to your services and offer more complete and integrated care.

We do this by working with groups of GP practices to create DLS Access, a Health Hub that connects patients with their doctors and enables care to be delivered digitally. Patients contact the Hub using a telephone, website or app. Doctors call them back within an hour by phone or by Skype. In 70 per cent of cases, this is all the patient needs. The rest are offered a same-day face-to-face appointment. This efficiency makes it possible to offer services 8am-8pm and at weekends where required.

The Health Hub environment also means you can start to integrate social, community, mental health and acute services into your healthcare provision. This creates a more integrated experience for patients as the health and social care professionals can be accessed through the same system and see the same records. NHS 111 services can be connected to the Hub too.

Primary care providers might also be interested in offering DLS Prescribe, DLS Care Planning and DLS Connect to patients to support them in managing their care. Our virtual clinics mean patients with long term conditions, can be monitored remotely and only seen when their data shows cause for concern.

In an acute setting

We work with acute healthcare providers to improve care and efficiency through creating digital pathways using our DLS Prescribe service. Specialists can prescribe videos to patients, explaining their condition, introducing them to the team, featuring other patients with the same condition or explaining how to selfcare. These videos, often featuring themselves, are sent to patients with a personal message through email and have been proven to improve the quality of consultations with patients see specialists face to face.

We can also help acute hospitals transform their businesses into Primary and Acute Care Systems, as set out in NHS England’s Five Year Forward View. We do this through creating a Health Hub that connects registered patients with a group of primary care providers and integrates with NHS 111 and A&E.;

Patients can contact the Hub by website, phone or app and doctors and other primary care professionals call them back by phone or by Skype. Where patients need a face-to-face appointment, they are offered one that day. This service, which is offered from 8am-8pm and at weekends, acts as a triage to A&E; greatly reduces demand on A&E; services.

In a social care setting

We consult with local authorities to help them deliver social care in more efficient and integrated ways.

We can provide an eDaybook, an online version of the paper Day book used by domiciliary carers. The eDaybook enables the carer to keep a record of every visit so that the family, friends and other health professional can know what is happening in a clients care. By being online it means carers can look at the record before they knock on the door. It makes it easier to share.

Local authorities can also benefit from DLS Access, providing a Health Hub through which domiciliary care provision can be digital in the first instance. All enquiries, assessment and on-going management can be handled by the Hub making more efficient and integrated care provision.

In a city-wide setting

We are consulting with local authorities on how health and social care systems can be joined up to deliver on Better Care Fund and Digital First objectives. We are working to develop a new model of care provider, which helps to keep people well in their homes and communities and develop co-commissioned health and social care models.

Our vision is for city-wide Access hubs which house multi-disciplinary teams from primary care, community, mental health, local authority and acute organisations to provide one point of contact for citizens to their health and social care needs outside hospital.

Supported by our products like DLS Care Planning and DLS Connect, this model encourages citizens to self-manage and creates a text bed for integrating care around the citizen. As part of this consultation we are also able to provide bid support to obtain UK and European transformation funds.

Joined-up city-wide health and social care provision has the potential to make services more personalised for citizens, encourage self-management, help share information and make service provision more efficient using everyday citizen-owned technology.