Unexplained delays in clinic times, noisy wards, broken locks on toilet doors and a lack of choice over hospital food are among the most common concerns of hospital patients. While it is easy to comment verbally or via an official hospital feedback form, patients are not always confident their worries are being listened to or acted upon.
Not so at Birmingham Children’s hospital, where a feedback app allows users to send anonymous messages to any part of the hospital with a tap of a smartphone screen. Managers can respond immediately and make real-time changes. Messages – good or bad – are linked to the hospital website and are, therefore, available on a public platform.
See full article: Digital excellence winner: Birmingham Children’s hospital